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Need help with custom orders?
Have a question about something you don’t see in our catalog?
We have “Real People” who can answer any question you’re pondering!

Live help is available
Monday thru Saturday from
10am to 6pm Eastern
248–534-5637

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Our Policy Regarding Refunds

To provide you with the best possible service, you can return your order for replacement or refund for any reason (within 7 days of receipt of the item). To return an item, please call us at

1-248-922-9848
or
send an e-mail with "Return Order" in the subject field to orders@moosechocolate.com.

Return your order to:

The Chocolate Moose
23 S. Main Street
Clarkston, MI 48346

Be sure to include a letter specifically explaining your concern and indicate whether you'd like us to issue you a replacement or credit. Please include the shipping label from the outside of your package for identification purposes.

Please note that we can refund shipping costs only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the item, but the original and return shipping cost will not be refunded.

We'll notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of our receiving your return.