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To provide you with the best possible service, you can return your order for replacement or refund
for any reason (within 7 days of receipt of the item). To return an item, please call us at
1-248-922-9848 or send an e-mail with "Return Order" in the
subject field to orders@moosechocolate.com.
Return your order to:
The Chocolate Moose
23 S. Main Street
Clarkston, MI 48346
Be sure to include a letter specifically explaining your concern and indicate whether you'd like us to
issue you a replacement or credit. Please include the shipping label from the outside of your package
for identification purposes.
Please note that we can refund shipping costs only if the return is a result of our error.
Otherwise, you will receive a full refund for the cost of the item, but the original and return
shipping cost will not be refunded.
We'll notify you via e-mail of your refund once we have received and processed the returned item.
You can expect a refund, in the same form of payment originally used for purchase, within seven to
fourteen days of our receiving your return. |